The Arrears Resolution Procedure (ARRP) determines the way of managing and dealing with borrowers with overdue debts as well as borrowers with an indication of a possible delay. In the context of cooperation and trust, it allows the timely finding of the appropriate solution in order to achieve the orderly repayment of debts.
The DRP applies and applies to all borrowers, first debtors, co-debtors and guarantors and includes 5 stages:
- Stage 1: Contact the Debtor
- Stage 2: Gather financial and other information
Standardized Financial Statement (T.O.K.)
Documents of Natural Person / Sole Proprietorship / Freelancers
- Stage 3: Evaluation of financial data
- Stage 4: Propose a suitable solution to the borrower
- Stage 5: Objection review process
For your more complete information about ECJ is provided Information Brochure for Borrowers with Financial Difficulties in digital form on the present website of the company and in printed form at the Special Contact Point, i.e. at the offices of NPA Servicing A.E.D.A.D.P. on Kifisias Avenue, no. 16, T.K. 115 26, Athens. In this form, all the stages of the ECD are described in detail.